SHIPPING AND DELIVERY

ORDER CANCELLATION

1. Customers may cancel an order before it has been dispatched by contacting our customer service team.
2. If the cancellation is approved before dispatch, any payment already made will be refunded or provided as Store Credit, as applicable.
3. We reserve the right to cancel any order if we suspect fraudulent activity, incorrect information, misuse of the website, or violation of our Terms & Conditions.
4. Customers involved in fraudulent transactions may be restricted from placing future orders on our website.

SHIPPING AND DELIVERY

1. Orders are generally dispatched within 2 business days after successful payment confirmation.
2. Orders are shipped through reputed national courier partners with tracking facilities.
3. Once the order is dispatched, tracking details will be shared with the customer through email, SMS, WhatsApp, or other available communication channels.
4. Shipping charges may include handling, packaging, and courier charges. Courier charges may vary depending on the weight, size, quantity, and delivery location of the order.
5. Customers are advised to place all required items in a single order wherever possible. Separate orders cannot always be combined, and separate shipping charges may apply to each order.
6. All products are packed carefully to minimize the possibility of damage during transit.
7. Courier deliveries are generally made from Monday to Saturday between 9:00 AM and 7:00 PM, excluding Sundays and public holidays.
8. Delivery timelines may be affected by circumstances beyond our control, including weather conditions, strikes, transportation delays, courier-related issues, natural disasters, or other unforeseen circumstances.

DAMAGED PRODUCT POLICY

1. If you receive a damaged product, video proof is compulsory for raising a return, replacement, or refund request.
2. Customers must record a clear and continuous unboxing video while opening the package. The video should clearly show the sealed package before opening, the shipping label, the complete unboxing process, the damaged product, and the nature and extent of the damage.
3. Along with the unboxing video, customers must also provide clear photographs of the damaged product and packaging.
4. Any damaged-product complaint must be reported to our customer support team within 48 hours of receiving the order.
5. Requests submitted after 48 hours of delivery may not be accepted.
6. Damage claims submitted without sufficient video proof and photographs may not be eligible for return, replacement, or refund.
7. All damaged-product requests are subject to verification and approval by our team.

RETURN CONDITIONS

1. Products must be returned in their original condition, original packaging, and with all labels, accessories, seals, and tags intact, wherever applicable.
2. Opened, used, altered, damaged after delivery, or tampered products will not be accepted for return.
3. Products that show signs of use or misuse will not qualify for a return or refund.
4. A return or replacement will only be processed after the request has been reviewed and approved by our team.

REFUND POLICY

1. Once the return or refund request has been approved and processed, the refund will generally be initiated within 3 to 5 business days.
2. The time taken for the refunded amount to reflect in the customer's account may vary depending on the bank, payment gateway, card issuer, or payment method used.
3. Refunds will be processed through the original payment method or as Store Credit, depending on the applicable case and company policy.
4. Shipping or handling charges may be non-refundable unless the return is due to an error from our side or an approved damaged-product claim.